Reservations

All HouseRide clients must have a unique account with a valid e-mail and phone number to register for classes. Registration for classes may be done online, on our app, or in-person at the studio.

If the class you’d like to book is full, you can add yourself to the waitlist. As bikes are canceled, the list moves up automatically and moves the next person onto the bike that was canceled. A notification email will be sent immediately.

If you sign up for the the waitlist, you are agreeing to the same terms as signing up for a class. The same cancellation policy applies. However, if you move off the waitlist less then 30 minutes prior to class and cannot make it, let us know and you will be early canceled.

If the waitlist is full, we ask that clients continue to check for availability or choose another class time. We cannot add clients to the waitlist once it is full.

If you are not signed in 3 minutes prior to class, your bike will be given away to those waiting on the waitlist. If you are running late, you MUST CALL the studio and we will hold your bike for 5 minutes after the start of class time. First time clients must arrive before class starts to participate.

Cancellations

All classes must be cancelled 12 hours prior to class time to avoid a late cancel fee of $12 for monthly unlimited members or the loss of one class from your class package.

A client may cancel a class online, on our app, in-studio, or by calling and leaving a time stamped voicemail more than 12 hours before the class.

Reserved bikes are released to waiting clients 3 minutes prior to class if a you have not arrived and have not called to let us know you are running late.

If you are running late, please call and we will hold your bike for 5 minutes into the start of class. After 5 minutes, you will not be allowed into class and will be charged a late cancel fee or lose the class.

If you do not show up, cancel your class, or contact us within the appropriate amount of time, you will be charged a late cancel fee or lose the class. No exceptions.

If you have a confirmed bike for one class and get into another from the waitlist within the late cancel period, you will be charged for both spots – we are unable to accommodate switching between classes.

Early cancels are not refunded – the class is put back into your account for a future use.

Charges

All classes must be paid in full by the time the class begins.

Water is $3 and will be charged to the client’s credit card if cash is not provided. We also have free water-fill stations in our studios.

All merchandise may be returned unworn and unwashed 7 days after the original sale. Any worn merchandise will not be accepted for return.

Gift certificates are valid for classes and merchandise only and cannot be converted into cash value.

If a client’s credit card is rejected for class, shoe or water charges, they must update their credit card information prior to being permitted to take another class.

Waiver

All clients must sign a waiver in person prior to their first class.

Minors

You must be 14 years or older to take a HouseRide class. If you are under 18 years old, we require your legal guardian to sign a consent form in-studio in person prior to riding. Riders must be over 4’10″ to ride.

We do not allow unaccompanied minors to be left in the lobby during class. No exceptions.

Miscellaneous

Our Monthly Unlimited pricing is a 12 month, month-to-month auto-renewing membership. The minimum term is 3 months before you are able to cancel. If you must terminate the contract due to prolonged illness/injury, moving, or other extenuating circumstances, we require 30 days advance notice.

All single and multiple class packages have expiration dates subject to change without notice.
Clients are not permitted to ride more than 2 times per day – no exceptions.

HouseRide is not responsible for any lost, damaged, or stolen items. All items left in the studio will be kept in lost and found for 1 month and then donated.