Frequently Asked Questions

Are all levels welcome?

Absolutely! Whether you’re a newbie or a seasoned pro, we’ve got a warm welcome waiting for you. Take each ride at your own pace and remember – the challenge level is always up to you.

When will I be able to view the schedule of classes?

We post classes two weeks ahead of time. From time to time we do make changes, but we will notify you if a class you’re signed up for changes or is canceled.

Do you offer a waitlist?

We sure do! You’ll be automatically added onto the waitlist if your chosen class is full. Once a spot opens up, you’ll be moved from the waitlist right into the class. Keep your eyes on your email to be notified!

What is your cancellation policy?

You can find details about our cancellation policy here. The basic idea is that you can cancel a class reservation online, in MindBody or by speaking to us at the studio. Cancellations less than 12 hours prior to class start are treated as a late cancel which will result in a $12 fee for unlimited members or the loss of your class.

Can I book my class through the MindBody Connect app?

Yes! You can also book a class with us in person or by calling, but please feel free to book your class through the MindBody Connect app.

Why do I need cycling shoes?

Cycling shoes allow you to clip in to our pedals, which means greater muscle engagement and a much more effective workout. You’ll notice increased range of motion, and most importantly – it’s the safest option! Don’t have your own shoes? We have shoes for you.

What if I arrive late or need to leave early?

We kindly ask that you are signed in at least 3 minutes prior to class. If you find yourself running late, please call our front desk staff so we can hang on to your reservation. In the interest of all of our guests, we will allow late entries into the studio at most 5 minutes past the class start time. If you’ll need to leave early under a special circumstance, please notify your instructor prior to class.

Are lockers available?

They certainly are! Our studio is equipped with lockers (locks included), towels, a shower and two large bathrooms for your convenience.

Does HouseRIDE have an age or height requirement?

We invite anyone at least 14 years of age to try out our classes. For those under 18 years old, please have a parent with you to fill out our consent form. Our bikes will accommodate those over 4’10”.

Are discounts available?

We are proud to offer discounts for students, teachers, military and first responders. Valid photo ID is required. Please call or stop by the studio to learn more. Also, be sure to stay up-to-date on social media for our latest promotions and discounts!

Am I allowed to ride if I’m pregnant?

Good for you! We love having moms-to-be in the studio, but we kindly ask that you check with your doctor prior to booking your ride.

Will childcare be available?

While we do not offer in-studio childcare, we encourage you to check out two nearby drop-in childcare options. The closest is Kids Camp – located on Eureka Road – while another great option is KidsPark, located on Five Star Blvd.  

What about private events, corporate rides, team building, and parties?

We could never turn down a party! Bachelorette, teambuilding, birthdays – you name it, we can accommodate it. Contact us today to learn more!